Please find following details
of two fun and practical seminars for youth workers and other health and
welfare professionals soon being held in Melbourne:
- How to
Deal with Angry and Demanding People
- Engage
and Motivate Difficult Clients
In thanks for forwarding this information onto others
who may be interested, I am giving away a complimentary e-book, Workplace Fun
Ideas.
If you work with difficult people, you can
probably do with some more fun at work.
To gain your copy, simply forward this
information onto others who may be interested.
Then let me know by emailing workplacefun@positivepeoplesolutions.com.au
telling me the number you have sent it to and I will send you the link.
How to Deal
with Angry and Demanding People
9am to 3pm, Thursday 13th Nov. 2008 - Rydges Hotel,
Vancouver Room, 205 Bell Street, Preston, Melbourne
It seems wherever there are people, there are
challenging relationships. But there are some roles, eg. youth workers, that
deal with more than their fair share of difficult people.
While we would like to say goodbye
to some of these people, the majority we have to continue working
with and keep on-side.
In this fun and practical seminar, you will
learn how to:
- Defuse the strong
emotions of others in three easy steps
- Say "No"
to people with unreasonable demands AND keep them on-side
- Give feedback well
to people whose behaviour you can no longer ignore
- Deal well with
people who are incapable of change
- Be less affected
by the aggression of others
Register
on-line or Download
a seminar flyer
Engage and
Motivate Difficult Clients
9am to 3pm, Friday 14th Nov. 2008 - Rydges Hotel,
Vancouver Room, 205 Bell Street, Preston,
Melbourne
Working as a youth worker can be very
challenging work. Some young people will not see their obviously
problematic behaviour as a problem at all and others will be working very hard
against their own best interests. Even those who do see the need for change,
often struggle with maintaining their motivation and staying on track.
In this seminar for youth workers and other helping professionals, you will learn how to:
- Transform a
resistant young person into someone who is keen & motivated to help
themselves
- Get young people
who are reluctant to talk convincing you of the reasons they need to
change
- Successfully apply
client strengths to their problem behaviour or situation
- Help
young people maintain their motivation after setbacks and refine their
plan for change
- Significantly
improve outcomes with only minor adjustments to your approach
Register
on-line or Download
a seminar flyer
About the
Presenter
Ken Warren BA, M Soc Sc. is Australia's leading
speaker on Difficult People.
Over the past 23 years, Ken has helped
front-line workers to respond well to aggressive individuals, team members deal
well with difficult co-workers, and helping professionals to work more
effectively with challenging clients.
Ken is also a leading practitioner in the
field of counselling, having worked successfully with students who have been
suspended, violent individuals, and people with alcohol and drug-related
problems.
Ken will show you how to transform difficult
people into pussycats! Or at least into people who are much easier to handle.
Ken speaks at conferences and workplaces
throughout Australia. He is regularly featured in the media with columns in
newspapers and interviews on radio. His newsletters are received by over 5500
team leaders, educators, health and welfare professionals.
Ken is a great speaker for your next
conference or training day. He can be contacted through 0406 402 800 or ken@positivepeoplesolutions.com.au
Positive
Things People Have Said
Not only
did Ken's presentation help me hone my skills in dealing with difficult
patients, the interactive format made for a light-hearted session with plenty
of fun.
Dr Dan Manahan, Medical Superintendent,
Stanthorpe Health Services
Great
info I can use now! I feel a load lift in how I will handle my staff issues.
Lisa Beu, Business Services Manager,
Tinana State School
"After
Ken's presentation, our staff felt much better resourced to deal with
aggression as it arises from our young people in care.
"Maily Pickering, Training Manager, Charm Support
Services, Brisbane
"Ken's
dynamic presenting skills and practical real-life examples had the audience
engrossed in his presentation."
David Pirie, Training Co-ordinator,
Queensland Health
"Can't
wait to practise what I've learned!"
Barbara Pavlich, Adolescent Inpatient
Mental Health Unit, Royal Brisbane and Women's Hospital
"Ken
is very clear in his presentation, very thorough in his delivery, and his depth
of knowledge is phenomenal."
Melanie Schroder, Lifeline Brisbane
How Much
Does Each Seminar Cost?
Group discount: $230 per person if
registering 3 or more
Normal registration is $299
What is
Included?
- Fun, practical and
interactive learning
- Comprehensive
notes
- Bonus e-books
related to each topic valued at $99
- A great morning
tea and lunch
- A Certificate of
Attendance
Register
Now
Dealing
with Angry and Demanding People seminar - Register
on-line or Download
a seminar flyer
Engage
and Motivate Difficult Clients seminar - Register
on-line or Download
a seminar flyer
Contact us directly by telephoning 0406 534
800 or through office@positivepeoplesolutions.com.au
- if needed, we can forward to you pdf copies of the seminar flyers.
Subscribe
to Our Newsletter
Subscribe to our Fortnightly Newsletter
through www.positivepeoplesolutions.com.au
and immediately receive 3 bonus e-books on building a happier and more
productive workplace.
Gain Your Bonus E-book,
Workplace Fun Ideas
To gain your copy, simply forward this
information onto others who may be interested.
Then let me know by emailing workplacefun@positivepeoplesolutions.com.au
telling me the number you have sent it to and I will send you the link
Kind regards
Ken Warren
PO Box 54, Cotton Tree Qld 4558, Australia
Office: 0406 534 800 Ken Warren: 0406 402 800
E-mail: ken@positivepeoplesolutions.com.au
Web: www.positivepeoplesolutions.com.au
ABN: 72 102 214 755
Difficult People s
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