Please find following details of
- Dealing
with Angry and Demanding People seminar being held in Newcastle and
Sydney
- Engaging
and Motivating Difficult Clients seminar being held in Newcastle and
Sydney
- Details
on how to gain a free e-course on CBT, NLP, Narrative, Solution-focused,
or Behaviour Therapy.
Engaging
and Motivating Difficult Clients
- Newcastle - 9am to 3pm, Thursday 5th
November 2009, at Noah's On the Beach, Corner Shortland Esplande &
Zaara St
- Sydney - 9am to 3pm, Thursday 12th November
2009, Clearly Business, Level 19, 323 Castlereagh St (Corner Hay St)
Do you ...
- Have
clients who don't see any problems with their behaviour while everyone
else does?
- Work
with people who 'have to be there' rather than who want to be?
- Want
to work more effectively with your most difficult clients?
This powerful and insightful presentation will help you:
- Connect
well with involuntary and unmotivated clients
- Take
advantage of the 5 reasons people change
- Boost
people's motivation and ability to move forward
- Identify
client strengths and apply them successfully to the problem situation
- Significantly
improve outcomes with only minor adjustments to your approach
More
Details / Register On-line or Download
a Seminar Flyer
Dealing
with Angry and Demanding People
- Newcastle - 9am to 3pm, Friday 6th
November, 2009 - Noah's On the Beach, Corner Shortland Esplanade &
Zaara St
- Sydney - 9am to 3pm, Friday 13th November,
2009 - Clearly Business, Level 19, 323 Castlereagh St (Corner of Hay St)
Angry and demanding people come in all shapes and sizes - and not all of
them are clients! While we would like to say goodbye to some of these people,
the majority we have to continue working with and keep on-side.
In this fun and practical presentation, you will learn will learn how to:
- Better
understand the reasons behind others' difficult behaviour
- De-fuse
the strong emotions of others in three easy steps
- Say
'No' effectively to demanding people
- Influence
change in others in face-saving ways
- Take
better care of yourself when in the firing line
More
Details / Register On-line or Download
a Seminar Flyer
What People
are Saying
"I thoroughly
enjoyed Ken's seminar about consulting with difficult clients. I found Ken's
program extremely useful, especially on how to adapt my consultations according
to the client's level of readiness. I think Ken is a fantastic presenter and I
really felt engaged in this workshop. At no time did I feel bored. It was very
informative and very entertaining." Clare Kreis, Dietician,
North and West Primary Health Care, Mt Isa
"Our staff now feel
even more inspired and enthused to return to our clients and begin using Ken's
positive approaches. We can certainly recommend Ken's work to any person
wanting to bring the best out of themselves, their clients, and fellow staff."
Verity Hazelman, Client Services Co-ordinator, Barkuma Disability, Adelaide
"Ken demonstrates a
deep understanding of the subject matter and delivered it in such a way that
held your attention at all times. I would commend his course on Dealing with
Angry and Demanding People to staff at all levels." Tony
Fairbairn, Investigator, Law Society of NSW
"After Ken's
presentation, our staff felt much better resourced to deal with aggression as
it arises from our young people in care." Maily Pickering,
Training Manager, Charm Support Services, Brisbane
How Much
Does Each Seminar Cost?
Register for both
seminars: $239 per seminar
3 or more
registrations: $239 each
Early-bird
registration: $269 if paid two weeks prior
Normal registration:
$299
These seminars are fully tax-deductible when purchased as an
employment-related expense and qualify as ongoing professional development with
professional associations throughout Australia.
Register
Now
If you need printed copies of the flyer or the information sent to you as a
pdf attachment, please call on the number above or send us an email.
P.S. To gain your bonus e-course on CBT, Behavioural therapy, Solution-focused
counselling, Narrative therapy, or NLP. Simply forward this newsletter onto
others and then email freecourse@positivepeoplesolutions.com.au
telling me the number you have sent this to.
Seminars on Unmoti
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